All of our fixtures are hand assembled in our Los Angeles studio. All of our domes, socket cups, and shades are hand spun in Los Angeles. Because of this each fixture is truly unique and may vary slightly from one fixture to the next. You may notice slight blemishes or imperfections in the components from the manufacturing process. This is unavoidable; however, we do our best to match a fixtures components and it's finishes to the best of our ability. Before each fixture ships out we make sure that it is something that we would be both happy and proud to install in our own home.
Normal production lead times are noted on each product page. All of our fixtures are made to order and production lead times can change daily due to volume, parts inventory and powder coating lead times. Please note that holidays are not factored into our lead times. Please allow for a few extra days if a holiday falls within your products general lead time.
Please contact us before ordering if your fixture needs a different length drop stem, a hang straight for vaulted ceilings, E27 or E14 sockets, or a different finish. All of these changes can affect the price and lead time of the fixture.
Most of our fixtures are available in a brushed and waxed brass or flat black powder coated finish. All of our brass will develop a rich, beautiful patina as the fixture matures.
ARE YOUR FIXTURES DIMMABLE?
Lights bulbs are the determining factor on whether an incandescent fixture is able to dim or not. Most incandescent bulbs are dimmable including any bulbs that we include with our fixtures. Some CFL or LED bulbs are not. Please check the package on the bulbs you plan to use to make sure they are compatible with the type of dimmer you use. Most any incandescent 120V dimmer will work.
Bulbs are not always included in our listings. Please review listing details to see if your fixture comes with bulbs or not. Please use 60W Max bulbs in our fixtures. We use the following bulbs in most of our listing photos http://www.bulbs.com/product/40G16EWH-125V
DAMAGED PRODUCTS, RETURNS & EXCHANGES
Because every fixture is made to order we cannot accept returns at this time. If an item is damaged during transit you must send us detailed photos of the outside of the box, packing material, and detailed photos of the damaged product within 24 hours of delivery so we can file the necessary claims form with our carrier. If the time to file the claim with our carrier has expired we won't be able to return the damaged fixture. Buyer must keep all packing material till the claim is resolved so we can coordinate a return shipment of the damaged items.
Any order that has not yet gone into production will be refunded the total purchase price minus a 5% credit card fee. If we have begun building your order then we will charge a 20% restocking fee in addition to the 5% credit card fee.
Park Studio offers a tiered trade program that begins at 15% off of orders of $1,000+ and we offer 20% off of orders of $2,500+. Please email info@parkstudio for more information.
All of our fixtures are UL certified for either surface mounted or portable (plug-in) installations in the US and Canada. All of our surface mounted fixtures are covered under UL E475910. Our portable (plug-in) fixtures are covered under UL E481497. Damp listings are available upon request.
We offer free domestic ground shipping via FedEx ground. Larger orders or oversized custom fixtures that require freight will be billed separately. Please let us know if you prefer a different currier and we will try and accommodate your request.
All orders require an adult signature in order to receive delivery the from FedEx. If no adult is home at the time of delivery FedEx will make another delivery attempt the following business day. You can always call the number on the FedEx slip and setup a time for them to re-deliver the package or you can have them hold it at a FedEx location of your choosing.
Some larger orders will be shipped via LTL Freight at Park Studio's discretion. Freight fee's are not included in the listed price of an item and will be charged separately from the main order.
Please contact firstname.lastname@example.org for international shipping rates. All international orders are shipped via DHL. Please note that duties and any other import fee's are not included in our freight quotes. These fee's will be billed to you directly from DHL prior to them delivering the packages.
All orders will receive an "Order Shipped" email from Park Studio that contains the final invoice as well as tracking info. This is an automated email and will be sent to the email that the buyer submits during their order.
*PARK STUDIO HAS THE RIGHT TO EDIT AND UPDATE OUR TERMS AT ANY TIME.